The Jump Client has two uses, depending on the rights granted to a particular TSP.
#Is bomgar jump client spying on me install
You will be able to see and click all admin level prompts. Some units will choose to install the Bomgar Jump Client, which remains on the end-user's computer. You will now notice the ribbon is gone and you will have full admin privileges to the machine. Using the Bomgar Representative Console, technology support professionals can access and control systems and devices remotely on various platforms. In this case, the Bomgar mini-client remains on your computer, which means you do not have to re-download the mini-client should you need another support session.
Manually Clear Jump Lists All recent items in any Jump List are stored by Windows in a hidden location, which you can get to in Windows 7 or higher by browsing to the following folder. Once the user selects 'Yes', your machine will disconnect for a few seconds to gain a new elevated connection with the client machine. Bomgar is a remote support solution that allows support technicians to remotely connect to a customers computer. The exception is when the TSP has received your permission to 'pin' your session. Click on Start in the left-hand menu and then click on the Show recently opened items in Jump Lists on Start or the taskbar toggle button so that it says Off. If the default Prompt Customer radio button is selected the user will be prompted with the following: If you are a technician and have administrative privileges to the machine, you can select Specific User radio button and enter the admin credentials to send through to the machine. If the client has administrative privileges they can elevate the privileges to you. Once the remote session is live there will be a ribbon across the top.Ĭlicking this ribbon will open 'Elevate Customer Client' popup:
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